Frequently Asked Questions
Q: Are you a professional manufacturer or a trading company?
A: We are a professional manufacturer established in 2012, specializing in high-precision beveling machines. Our facility integrates R&D, production, and dedicated after-sales support to ensure top-tier quality.
Q: What is the typical lead time for delivery?
A: Standard models are generally in stock and can be dispatched within 3-5 working days. For customized machinery tailored to specific projects, the production cycle is approximately 10-15 days.
Q: What kind of after-sales support do you provide?
A: We offer a comprehensive one-year warranty, lifetime technical assistance, and free online training. Our engineers are available for remote guidance or on-site installation to ensure smooth operation.
Q: Does the equipment meet international quality standards?
A: Yes, all machines are produced under ISO9001 quality management systems and carry CE certification. Every unit undergoes rigorous stress and performance testing before shipment.
Q: Can the machine be customized for specific materials or angles?
A: Absolutely. With over a decade of industry expertise, our R&D team can design bespoke beveling solutions based on your specific plate thickness, material types, and production line requirements.
Q: Is the cutting process hot or cold?
A: Our machines utilize cold cutting technology, which ensures there is no thermal deformation or oxidation on the groove surface, maintaining the integrity of the material for high-quality welding.