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Frequently Asked Questions
What is your typical lead time for orders?
It depends on the order quantity and the season. Generally, we ship within 7-15 days for small quantities and approximately 30 days for larger bulk orders.
What are the advantages of your bamboo fiber products?
Our products are made from 100% bamboo fiber. They are biodegradable, healthy, recyclable, and environmentally friendly, aligning with global sustainability trends.
Which shipping methods are available?
We offer shipping by sea, air, or express couriers such as EMS, UPS, DHL, TNT, and FEDEX. Please confirm the preferred method with us before placing your order.
Do you accept customized or OEM orders?
Yes, we provide both OEM and ODM services. We can customize products based on your specific samples or technical drawings.
What delivery and payment terms do you support?
We accept various delivery terms including FOB, CFR, CIF, EXW, and Express Delivery. Accepted payment methods include T/T and L/C in USD, EUR, or CNY.
Is the material safe for food contact?
Yes, our bamboo material is natural, antibacterial, and designed specifically for kitchen use, ensuring safety and durability.